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WELCOME TO PARSNIP CONCIERGE

Never EXPERIENCED WHAT A concierge CAN OFFER, Or even worse, have you had a bad one? That’s all about to change.

Parsnip’s award-winning concierge team are here to make your life easier, hassle free and enriched with unique experiences.

From priority reservations at the most exclusive restaurants to luxury travel planning, VIP tickets to sold-out events to once-in-a-lifetime experiences, we are here to make it happen. No-one does it better than us.

Repeatedly voted the best international concierge, we take care of the details, 24 hours a day, 365 days a year, in every corner of the world.

GET STARTED IN TWO SIMPLE STEPS

Firstly, download the Parsnip Concierge App. Available via the links below.

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Secondly, log in with your unique MEMBER ID and PASSWORD provided to you when you became a Parsnip member.


Congratulations, you are now live and can start using your concierge App for anything; including seeing the latest exclusive news and offers, viewing city guides to aid you on your travels, and speaking with your concierge manager and raising requests.

You can learn more about how to use the App by clicking the button below.

☎️ NEED HELP? CALL YOUR CONCIERGE +44 (0) 203 148 2663

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WHAT CAN PARSNIP CONCIERGE DO FOR YOU?

We offer the most extensive range of concierge and lifestyle services on the market, all under one roof. Our most popular include:

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ABODE: FOR ALL YOUR PROPERTY AND HOME MANAGEMENT NEEDS


Home is where the heart is. It’s your haven, your personal space, where you kick back, relax and unwind. It’s also where an endless amount of work and domestic responsibilities lie.

It takes a lot of time and commitment to keep your home running smoothly, especially if you have more than one house or a busy lifestyle to contend with.

With our expert knowledge and unprecedented supplier relationships, our abode services can help take all of these responsibilities off your hands.

🛎️ Example request – I am looking for a short term apartment to rent in Central Hong Kong. Can you arrange a call with an estate agent to explore the options?

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AFTER-HOURS: THE ULTIMATE ACCESS TO THE PLACES TO BE AND BE SEEN


Experience VIP nights, luxury venues, and the most exclusive private member’s clubs with Parsnip After Hours.

We offer our members exclusive access to various private clubs, bars, and global events through our unique relationships with dedicated partners.

Our expert team of dedicated researchers can find the perfect night out tailored to your specific requirements, with every detail considered.

🛎️ Example request – Can you help arrange a membership to Soho House?

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BUSINESS: HELPING YOUR COMPANY AND KEY ASSETS GROW


From business travel, events and hospitality, staff rewards and incentives to expatriate support services. The Parsnip Concierge Business team provides a bespoke business-orientated service to suit the needs of your company.

Whether you’re looking to expand your business network in a specific region or if you’re looking for introductions to high profile contacts, we can make the necessary arrangements.

🛎️ Example request – I am launching a new fashion business. Can you help me with business introductions, a personal CRM system, and work with me to develop a marketing plan?

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CARRIAGES: TRANSPORTATION WITH LUXURY & COMFORT


Whatever road you are on, our Parsnip Concierge carriages service can source the perfect transportation for your journey. We look to take the hassle out of finding the most suitable transport, both in terms of cost and convenience.

We take pride in having expert partners in luxury travel with the opportunity to offer our clients the perfect balance of luxury, comfort and style when arriving at their destination.

🛎️ Example request – Can you please book me an S-Class (or equivalent) to pick me up from my home to take me to Heathrow tomorrow at 7.15am?

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CLUBS: INDULGE YOUR PASSIONS WITH EXCLUSIVE ACCESS AND EVENTS


Our clubs tea, welcomes you to enjoy your passions and meet like-minded individuals through exclusive events and VIP access, including the chance to access some exclusive opportunities and join the brand new Parsnip Wine Club.

🛎️ Example request – I am interested in your Wine Club to expand my knowledge and collection.

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EXPERIENCES: HAND CRAFTED DREAM EXPERIENCES


Have you ever wanted to train with a premiership football club, play tennis against Boris Becker, go through astronaut training, or create your own wine.

Maybe you want front row seats at Paris Fashion Week, or to drive with the Stig, or enjoy backstage passes to meet your favourite band?

🛎️ Example request – I am looking for unique idea for my girslfriend’s birthday

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FAMILY: EDUCATIONAL, PERSONAL, SOCIAL SUPPORT FOR YOUR FAMILY


Our family service takes pride in facilitating everything you could possibly need for yourself and your family at home.

We help secure domestic staff for all of your family requirements, including international properties and second homes. Our childcare and educational services are experts in ensuring your children have the very best start in life.

We have a large team of researchers who hunt for those missing gems of information and are hand-picked to offer invaluable advice.

🛎️ Example request – I will be travelling to London this summer and need domestic help

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FINANCIAL: UNDERSTANDING FINANCIAL MANAGEMENT AND ADVICE


The Parsnip Concierge has access to leading experts in the field of financial management advice. With our roots deep in the financial districts of the world, we have always worked with the most prestigious commercial and private financial institutions.

Your concierge has hand-picked experts to offer members a full range of financial services and complimentary consultations that are commonly unavailable anywhere else.

🛎️ Example request – I need to file my end-of-year taxes. Please can you put me in contact with an affordable accountant?

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FOOD: OUR CONVENIENT RESTAURANT RESERVATION SERVICE


We are incredibly proud of our exceptional knowledge of the World’s gastronomic scene. Our highly skilled and connected team, including former Michelin Maître-d’s and food critics, keeps our members up-to-date with the latest launches, menu changes, and popular hot spots.

You can enjoy advice on where to dine to match your culinary tastes, from lively, trendy spots to quiet and romantic hidden gems.

We offer a full booking service with priority reservations at the most exclusive restaurants around the globe.

🛎️ Example Request – I am looking for a reservation for four people on Wednesday at about 8pm at Gordan Ramsey’s Lucky Cat.

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HOTELS: RESERVATIONS AND RECOMMENDATIONS PAR EXCELLENCE


The Parsnip Hotel Team hold exclusive partnerships with world-renowned hotels across the World. With access to an exceptional collection of luxury and boutique hotels, our Hotelier team, along with our Travel team, can source you the most suitable hotel rooms and suites wherever you travel.

We have curated a list of the most ostentatious hotels and villas across the World for your perusal, ensuring you feel like royalty once you step through the door.

🛎️ Example request – I am looking to book Soho House New York for five days from the 15th January. My partner and I would like a medium-sized bedroom with great views.

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SHOPPING: YOUR LUXURY FASHION, STYLIST AND GIFTING SPECIALISTS


 The Parsnip Shopping team hold exclusive relationships with luxury fashion brands, department stores, and industry individuals around the World with access to rare and exclusive fashion items.

With every bespoke shopping experience tailored to your specifications, we can give you exclusive access to private shopping experiences, highly sought-after products, and expert advice on the latest fashions and trends to ensure your wardrobe is entirely up to date.

Our gifting team can help source the perfect gift for any occasion and are adept at finding unique presents for the loved one who has everything.

🛎️ Example request – Can you please help me source a Hermes Birkin handbag?

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EVENTS: MEMBER SOIREÉS AND EXCLUSIVE EVENTS


With our exclusive partnerships across London and globally, Parsnip Soirees showcase some of the finest and luxurious venues through quarterly member events.

Through a variety of social, cultural and sporting events, we offer free access to all of the soirees for our members with the opportunity to meet like-minded individuals and enjoy new product and venue launches across London and globally.

Our expert events team are also on hand to create and deliver bespoke and luxury events tailored to engage, educate and inspire any attendee. The events team are experts in making the impossible, possible and creating unique and memorable experiences.

🛎️ Example request – I would like to attend your summer soiree on your exclusive boat at Henley Royal Regatta

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TICKETS: PREMIUM TICKET ACCESS TO THE MOST EXCLUSIVE EVENTS ALL YEAR ROUND


Our Tickets team have two mission statements; to be able to source any ticket for any event and to beat the market prices.

We are the primary market and provide tickets to other agencies. Our hand selected team has over 50 years’ experience in the industry.

We are officially appointed to represent the leading venues, teams and events which include being selected as the VIP ticket partner for the London Olympics 2012 and the Rugby World Cup 2015.

🛎️ Example request – I would like tickets to the new James Bond premiere

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TRAVEL: OUR EXPERT TEAM FOR EVERYTHING TRAVEL RELATED


With worldwide partnerships and international VIP access, we pride ourselves on offering a truly personal service – being on hand from the point of initial booking all the way through to returning home in safety and comfort.

Our expert Travel team can produce luxury bespoke itineraries, offer local insider knowledge of your destination, and ensure every step of the journey is truly special.

We allow access to airport lounges, preferential rates with our partnered airlines, exclusive 5-star upgrades at hotels, and global access to the finest restaurants.

🛎️ Example Request – Can you recommend the best destinations to travel for winter sun with my family

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WELLBEING: A SERVICE CENTRED AROUND YOU, YOUR MIND, BODY, AND SOUL


We give you access to the very best spas and retreats across the UK and Worldwide, all carefully curated by health and beauty experts.

With unique relationships, catering for both men and women, our expert team can ensure priority bookings for exclusive treatments, complimentary memberships, and free trials – everything you need for complete relaxation.

Enjoy exclusive VIP access to prestigious brand launches and private showcase events, and be ‘in the know’ with all of the best health and beauty products on the market.

🛎️ Example request – I’d like to go on a fitness-based wellness retreat in Europe in January. Can you recommend and book one for me, please? I will be travelling alone.

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EMERGENCY SUPPORT: ON HAND 24/7 FOR ANY EMERGENCY


Our team are on-hand 24/7 for all of your emergencies, from medical care and emergency transport, to reuniting you with your lost luggage.

You can think of us as additional insurance, with our multi-lingual team supporting in all corners of the world.

🛎️ Example request – I have lost my passport and I fly first thing in the morning

YOUR JOURNEY WITH US


Your journey is of utmost importance to us. From the minute you receive your welcome pack to ensuring your know exactly how to contact their dedicated Concierge team, no other concierge will make your clients feel as special as we do.

We are very proud of our service, especially regarding the quality of our support and our industry-leading response times. The Industry-standard response times are around 3 hours, but we don’t think that’s good enough.

From the moment a request is submitted, on average, it takes less than 2 minutes for Parsnip clients to receive an acknowledgement their request has been received, viewed, loaded into our system and is being dealt with by their dedicated team.

We close 30% of requests within 10 minutes, over 60% within 2 hours, and 99% within one business day. No other concierge can offer this. By the time other concierges acknowledge a request for a restaurant reservation, you are booked in, sitting down, and enjoying the dinner we’ve organised.

All requests are managed by humans, 24/7 across our London and worldwide offices. Our personable and highly skilled team are hand-picked industry experts in their respective fields and are available around the clock to handle member requests.

Our innovative CRM and analytics system learns about our clients’ behaviour, identifying their personal preferences, interests, engagement levels, and how they like to interact.  We take these findings into account and adapt our service offering accordingly, which has allowed us to maintain an approval rating of over 99%

We are so confident in our high service levels; we are the only concierge to openly and honestly publish our client feedback.

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SEE THE LATEST AND OFFERS

With over 20 news articles and offers written each day, download the app for up-to-the minute news and offers as they break. Below are some of our favourites from our social media feeds.